Technical Support Specialist (m/f/d)

Permanent position, full-time or part-time

WHO WE ARE LOOKING FOR

Are you an IT enthusiast with a knack for providing top-notch customer service? If you enjoy solving problems, interacting with customers, and working in a dynamic team, then you've come to the right place.

YOUR ROLE

Receiving, analyzing, and resolving technical customer inquiries via the ticket system, email, and phone
Independently handling Level 1 and Level 2 support requests for our products (with a focus on procure-to-pay or banking solutions)
Diagnosis and resolution of interface issues, as well as assistance with system configuration
Documenting solutions in the knowledge base to continuously improve the support process
Close collaboration with the development, customer success, and onboarding teams to quickly escalate complex cases
Proactive communication with customers regarding progress on solutions and system updates
Contribute to the further development of support processes and internal tools

WHAT YOU BRING

Completed vocational training or a degree in the IT field (e.g., IT specialist, business informatics) or comparable practical experience
Initial professional experience in technical customer support, ideally in the SaaS or FinTech sector
Proficiency in using ticketing systems (e.g., Jira) and basic knowledge of interface technologies (REST APIs, XML, JSON)
Analytical thinking and a structured approach to work
Problem-solving skills: You have the ability to systematically analyze problems and find creative solutions.
Customer focus and communication skills: You can communicate effectively with customers, understand their needs, and respond appropriately. You can also explain complex technical concepts in a way that is easy to understand.
Business fluent in German and English

Why us? It’s simple!

In addition to typical "classics" such as fruit supply, flexible working hours, fair pay, additional company benefits, regular team events and free drinks, as a modern digitization service provider in the Bergisches Land region, we have a few additional amenities to offer that will make working with us even more enjoyable for you.