Customer Success Specialist (m/f/d)

Permanent position, full-time or part-time

WHO WE ARE LOOKING FOR

As a Customer Success Specialist (m/f/d), you will serve as the primary point of contact for our most important clients. You will ensure that our solutions are used to their full potential, strengthen customer loyalty, and actively contribute to an outstanding customer experience.

YOUR ROLE

Supporting and developing our key accounts in day-to-day operations
Proactive communication through regular check-ins, coordination meetings, and consultations
Close collaboration with Onboarding, Sales, and Product Management
Identification of opportunities for optimization and growth (e.g., expanding usage)
Support for contract extensions and renewals
Conducting Quarterly Business Reviews (QBRs) and participating in customer retention initiatives (e.g., NPS)
Training and empowering our customers to make the most of our software
Proactive measures to prevent customer churn, as well as the planning and implementation of win-back initiatives to reactivate customers

WHAT YOU BRING

A completed vocational training program or degree in business administration or economics—ideally with an interest in software solutions and customer management
Experience in key account management, customer success, or technical customer service, ideally in the SaaS sector
A proven track record of success in increasing customer satisfaction, retention rates, and net revenue retention
Strong customer focus and excellent communication skills
Ability to explain complex topics in an understandable way and to inspire customers
A structured, self-directed work style and a strong focus on customer service
Analytical thinking and a strong understanding of processes and software solutions
A passion for sharing knowledge and helping clients grow
Excellent command of German and English

Why us? It’s simple!

In addition to typical "classics" such as fruit supply, flexible working hours, fair pay, additional company benefits, regular team events and free drinks, as a modern digitization service provider in the Bergisches Land region, we have a few additional amenities to offer that will make working with us even more enjoyable for you.